jA
jacqueline A
1 reviews | Active since Jun 2022
07 Sept 2026, 12:18
disgusted
i took out wifi with mweb whereby i was told its R399 per month almost a year later its 600 buck note its a month to month deal. we were away so we had it off and on getting back we made payment however we have to wait for sales to reconnect us. what utter ******* as its month to month pay when we need it mweb team sucks full off lies and when they cannot answer us the just put down the phone. this company has the worst support team they dont wake up the will surely lose business. disgusting as they dont realise the clients pay they salaries without us they will shut down. amend ways be polite and kinder at the same time solve issues out dont mis treat clients . unhappy ***
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Replies (3)0
Replies (3)
Mweb's replyOfficial
07 Sept 2026, 12:28Hi Jacqueline,
We understand how frustrating this experience must have been, particularly when there has been uncer*****y around your monthly charges, the management of your service, and the assistance received when trying to get support. Customers should feel confident that their concerns are being addressed clearly and professionally, and can appreciate why this situation has left you feeling dissatisfied.We'd appreciate the opportunity to take a closer look into the concerns you've raised and provide clarity on your account. Kindly send us a direct message via Hello Peter with the email address linked to your Mweb account, and we'll gladly investigate the matter further and determine the best way forward.
Kind regards,
Mweb Team
We understand how frustrating this experience must have been, particularly when there has been uncer*****y around your monthly charges, the management of your service, and the assistance received when trying to get support. Customers should feel confident that their concerns are being addressed clearly and professionally, and can appreciate why this situation has left you feeling dissatisfied.We'd appreciate the opportunity to take a closer look into the concerns you've raised and provide clarity on your account. Kindly send us a direct message via Hello Peter with the email address linked to your Mweb account, and we'll gladly investigate the matter further and determine the best way forward.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 12:28
Official
Hi Jacqueline,
We understand how frustrating this experience must have been, particularly when there has been uncer*****y around your monthly charges, the management of your service, and the assistance received when trying to get support. Customers should feel confident that their concerns are being addressed clearly and professionally, and can appreciate why this situation has left you feeling dissatisfied.We'd appreciate the opportunity to take a closer look into the concerns you've raised and provide clarity on your account. Kindly send us a direct message via Hello Peter with the email address linked to your Mweb account, and we'll gladly investigate the matter further and determine the best way forward.
Kind regards,
Mweb Team
We understand how frustrating this experience must have been, particularly when there has been uncer*****y around your monthly charges, the management of your service, and the assistance received when trying to get support. Customers should feel confident that their concerns are being addressed clearly and professionally, and can appreciate why this situation has left you feeling dissatisfied.We'd appreciate the opportunity to take a closer look into the concerns you've raised and provide clarity on your account. Kindly send us a direct message via Hello Peter with the email address linked to your Mweb account, and we'll gladly investigate the matter further and determine the best way forward.
Kind regards,
Mweb Team
jA
jacqueline A's updateReviewer Update
07 Sept 2026, 13:49hope you read the reviews you received im very skeptical now whether to cancel or keep you
is there only proper service received once you give bad review online. this is scary people take your money yet treat you so badly makes people very wary
***
is there only proper service received once you give bad review online. this is scary people take your money yet treat you so badly makes people very wary
***
jA
jacqueline A's update07 Sept 2026, 13:49
Reviewer Update
hope you read the reviews you received im very skeptical now whether to cancel or keep you
is there only proper service received once you give bad review online. this is scary people take your money yet treat you so badly makes people very wary
***
is there only proper service received once you give bad review online. this is scary people take your money yet treat you so badly makes people very wary
***
Mweb's replyOfficial
07 Sept 2026, 15:20Hello jacqueline
We are not able to locate a profile linked to ***. Please share the account holder details via private message so we may verify the account information and assist you directly.
Kind regards,
The Mweb Team
We are not able to locate a profile linked to ***. Please share the account holder details via private message so we may verify the account information and assist you directly.
Kind regards,
The Mweb Team
Mweb's reply07 Sept 2026, 15:20
Official
Hello jacqueline
We are not able to locate a profile linked to ***. Please share the account holder details via private message so we may verify the account information and assist you directly.
Kind regards,
The Mweb Team
We are not able to locate a profile linked to ***. Please share the account holder details via private message so we may verify the account information and assist you directly.
Kind regards,
The Mweb Team