NV
Nirvania V
1 reviews | Active since Feb 2018
03 Mar 2026, 13:02
Disgusted at Mweb.
The service from Mweb has been beyond disgusting.
We submitted a move request on the 2nd of February 2026. We called in to confirm the move on the 27th. We were told that once we are in an our new home that she should connect the router and call in for activation.
We have been on the phone with Mweb for 2 days straight with no assistance. They transfer us from department to department and confirm that it's being escalated when nothing is being done.
Terrible terrible customer service.
Helpful (0)
Replies (26)0
Replies (26)NV
Nirvania V's updateReviewer Update
03 Mar 2026, 13:05We have since requested cancellation and still hear nothing back. The only time Mweb actually responds to people is for a new sale after that customer service is pathetic.
NV
Nirvania V's update03 Mar 2026, 13:05
Reviewer Update
We have since requested cancellation and still hear nothing back. The only time Mweb actually responds to people is for a new sale after that customer service is pathetic.
Mweb's replyOfficial
03 Mar 2026, 14:00Good day, Nirvania,
Thank you for reaching out. We understand how upsetting this must be, especially after submitting your move request in advance. Having your service ready when you move is essential, and we’re committed to getting this resolved for you as quickly as possible.
To assist you securely and without delay, please email *** with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. This will allow our team to locate your account promptly and prioritise a thorough review of your move request. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We appreciate your patience and look forward to assisting you further.
Thank you for reaching out. We understand how upsetting this must be, especially after submitting your move request in advance. Having your service ready when you move is essential, and we’re committed to getting this resolved for you as quickly as possible.
To assist you securely and without delay, please email *** with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. This will allow our team to locate your account promptly and prioritise a thorough review of your move request. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We appreciate your patience and look forward to assisting you further.
Best regards,
Mweb's reply03 Mar 2026, 14:00
Official
Good day, Nirvania,
Thank you for reaching out. We understand how upsetting this must be, especially after submitting your move request in advance. Having your service ready when you move is essential, and we’re committed to getting this resolved for you as quickly as possible.
To assist you securely and without delay, please email *** with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. This will allow our team to locate your account promptly and prioritise a thorough review of your move request. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We appreciate your patience and look forward to assisting you further.
Thank you for reaching out. We understand how upsetting this must be, especially after submitting your move request in advance. Having your service ready when you move is essential, and we’re committed to getting this resolved for you as quickly as possible.
To assist you securely and without delay, please email *** with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. This will allow our team to locate your account promptly and prioritise a thorough review of your move request. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We appreciate your patience and look forward to assisting you further.
Best regards,
Mweb's replyOfficial
03 Mar 2026, 14:00Good day, Nirvania,
Thank you for reaching out. We understand how upsetting this must be, especially after submitting your move request in advance. Having your service ready when you move is essential, and we’re committed to getting this resolved for you as quickly as possible.
To assist you securely and without delay, please email *** with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. This will allow our team to locate your account promptly and prioritise a thorough review of your move request. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We appreciate your patience and look forward to assisting you further.
Thank you for reaching out. We understand how upsetting this must be, especially after submitting your move request in advance. Having your service ready when you move is essential, and we’re committed to getting this resolved for you as quickly as possible.
To assist you securely and without delay, please email *** with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. This will allow our team to locate your account promptly and prioritise a thorough review of your move request. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We appreciate your patience and look forward to assisting you further.
Best regards,
Mweb's reply03 Mar 2026, 14:00
Official
Good day, Nirvania,
Thank you for reaching out. We understand how upsetting this must be, especially after submitting your move request in advance. Having your service ready when you move is essential, and we’re committed to getting this resolved for you as quickly as possible.
To assist you securely and without delay, please email *** with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. This will allow our team to locate your account promptly and prioritise a thorough review of your move request. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We appreciate your patience and look forward to assisting you further.
Thank you for reaching out. We understand how upsetting this must be, especially after submitting your move request in advance. Having your service ready when you move is essential, and we’re committed to getting this resolved for you as quickly as possible.
To assist you securely and without delay, please email *** with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. This will allow our team to locate your account promptly and prioritise a thorough review of your move request. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We appreciate your patience and look forward to assisting you further.
Best regards,
NV
Nirvania V's updateReviewer Update
04 Mar 2026, 14:15Worst business ever!
NV
Nirvania V's update04 Mar 2026, 14:15
Reviewer Update
Worst business ever!
Mweb's replyOfficial
04 Mar 2026, 15:02Hi Alicia. Our team has confirmed responding to your email to provide updates regarding your order status directly. We will continue to keep you updated the moment we have consolidated feedback from Link Layer team. R^
Best regards,
Mweb's reply04 Mar 2026, 15:02
Official
Hi Alicia. Our team has confirmed responding to your email to provide updates regarding your order status directly. We will continue to keep you updated the moment we have consolidated feedback from Link Layer team. R^
Best regards,
NV
Nirvania V's updateReviewer Update
04 Mar 2026, 15:08We received 1 email asking for information and no further feedback. Please investigate properly before responding. We have been trying to reactivate our account for the past 72 hours with no assistance. You don't answer calls. You don't respond. It's disgusting.
NV
Nirvania V's update04 Mar 2026, 15:08
Reviewer Update
We received 1 email asking for information and no further feedback. Please investigate properly before responding. We have been trying to reactivate our account for the past 72 hours with no assistance. You don't answer calls. You don't respond. It's disgusting.
Mweb's replyOfficial
04 Mar 2026, 15:50Hi Alicia. Thank you for raising this again. We understand how frustrating it must feel to be trying to reactivate your account for several days without clear progress, especially when you’re expecting timely feedback.
We’ve checked your account and can confirm that our team has responded via email to ***, requesting additional information needed to proceed. At this stage, we’re awaiting those details in order to move forward correctly and avoid any further delays.
To ensure this is resolved as quickly as possible, we kindly ask that you respond directly to that email with the requested information. Once received, our team will be able to continue assisting you without interruption.
We appreciate you bringing this to our attention and look forward to receiving your response so we can progress your reactivation promptly. T^
We’ve checked your account and can confirm that our team has responded via email to ***, requesting additional information needed to proceed. At this stage, we’re awaiting those details in order to move forward correctly and avoid any further delays.
To ensure this is resolved as quickly as possible, we kindly ask that you respond directly to that email with the requested information. Once received, our team will be able to continue assisting you without interruption.
We appreciate you bringing this to our attention and look forward to receiving your response so we can progress your reactivation promptly. T^
Best regards,
Mweb's reply04 Mar 2026, 15:50
Official
Hi Alicia. Thank you for raising this again. We understand how frustrating it must feel to be trying to reactivate your account for several days without clear progress, especially when you’re expecting timely feedback.
We’ve checked your account and can confirm that our team has responded via email to ***, requesting additional information needed to proceed. At this stage, we’re awaiting those details in order to move forward correctly and avoid any further delays.
To ensure this is resolved as quickly as possible, we kindly ask that you respond directly to that email with the requested information. Once received, our team will be able to continue assisting you without interruption.
We appreciate you bringing this to our attention and look forward to receiving your response so we can progress your reactivation promptly. T^
We’ve checked your account and can confirm that our team has responded via email to ***, requesting additional information needed to proceed. At this stage, we’re awaiting those details in order to move forward correctly and avoid any further delays.
To ensure this is resolved as quickly as possible, we kindly ask that you respond directly to that email with the requested information. Once received, our team will be able to continue assisting you without interruption.
We appreciate you bringing this to our attention and look forward to receiving your response so we can progress your reactivation promptly. T^
Best regards,
Mweb's replyOfficial
04 Mar 2026, 15:50Hi Alicia. Thank you for raising this again. We understand how frustrating it must feel to be trying to reactivate your account for several days without clear progress, especially when you’re expecting timely feedback.
We’ve checked your account and can confirm that our team has responded via email to ***, requesting additional information needed to proceed. At this stage, we’re awaiting those details in order to move forward correctly and avoid any further delays.
To ensure this is resolved as quickly as possible, we kindly ask that you respond directly to that email with the requested information. Once received, our team will be able to continue assisting you without interruption.
We appreciate you bringing this to our attention and look forward to receiving your response so we can progress your reactivation promptly. T^
We’ve checked your account and can confirm that our team has responded via email to ***, requesting additional information needed to proceed. At this stage, we’re awaiting those details in order to move forward correctly and avoid any further delays.
To ensure this is resolved as quickly as possible, we kindly ask that you respond directly to that email with the requested information. Once received, our team will be able to continue assisting you without interruption.
We appreciate you bringing this to our attention and look forward to receiving your response so we can progress your reactivation promptly. T^
Best regards,
Mweb's reply04 Mar 2026, 15:50
Official
Hi Alicia. Thank you for raising this again. We understand how frustrating it must feel to be trying to reactivate your account for several days without clear progress, especially when you’re expecting timely feedback.
We’ve checked your account and can confirm that our team has responded via email to ***, requesting additional information needed to proceed. At this stage, we’re awaiting those details in order to move forward correctly and avoid any further delays.
To ensure this is resolved as quickly as possible, we kindly ask that you respond directly to that email with the requested information. Once received, our team will be able to continue assisting you without interruption.
We appreciate you bringing this to our attention and look forward to receiving your response so we can progress your reactivation promptly. T^
We’ve checked your account and can confirm that our team has responded via email to ***, requesting additional information needed to proceed. At this stage, we’re awaiting those details in order to move forward correctly and avoid any further delays.
To ensure this is resolved as quickly as possible, we kindly ask that you respond directly to that email with the requested information. Once received, our team will be able to continue assisting you without interruption.
We appreciate you bringing this to our attention and look forward to receiving your response so we can progress your reactivation promptly. T^
Best regards,
NV
Nirvania V's updateReviewer Update
04 Mar 2026, 16:02We responded to that email and sent through the required details including confirmation of residence, pictures of the device and serial numbers.
We still haven't received feedback.
We still haven't received feedback.
NV
Nirvania V's update04 Mar 2026, 16:02
Reviewer Update
We responded to that email and sent through the required details including confirmation of residence, pictures of the device and serial numbers.
We still haven't received feedback.
We still haven't received feedback.
NV
Nirvania V's updateReviewer Update
04 Mar 2026, 16:03The person that we responded to is Roshaan Tembo
NV
Nirvania V's update04 Mar 2026, 16:03
Reviewer Update
The person that we responded to is Roshaan Tembo
Mweb's replyOfficial
04 Mar 2026, 16:35Hi Alicia. Thank you for confirming that you’ve sent through the requested details, including proof of residence and the device serial numbers. We understand how frustrating it is to provide all the required information and still not receive follow-up.
We have now notified the relevant department of your response and requested that they follow up and provide feedback as soon as possible so that this can move forward without further delay.
Your matter requires a clear and timely response, and we appreciate your cooperation in supplying the required information. The team will be in touch directly to assist you further. T^
We have now notified the relevant department of your response and requested that they follow up and provide feedback as soon as possible so that this can move forward without further delay.
Your matter requires a clear and timely response, and we appreciate your cooperation in supplying the required information. The team will be in touch directly to assist you further. T^
Best regards,
Mweb's reply04 Mar 2026, 16:35
Official
Hi Alicia. Thank you for confirming that you’ve sent through the requested details, including proof of residence and the device serial numbers. We understand how frustrating it is to provide all the required information and still not receive follow-up.
We have now notified the relevant department of your response and requested that they follow up and provide feedback as soon as possible so that this can move forward without further delay.
Your matter requires a clear and timely response, and we appreciate your cooperation in supplying the required information. The team will be in touch directly to assist you further. T^
We have now notified the relevant department of your response and requested that they follow up and provide feedback as soon as possible so that this can move forward without further delay.
Your matter requires a clear and timely response, and we appreciate your cooperation in supplying the required information. The team will be in touch directly to assist you further. T^
Best regards,
NV
Nirvania V's updateReviewer Update
04 Mar 2026, 16:53I've been hearing the same thing from anyone I speak to at Mweb. Your guys customer service is disgusting. Your turn around time is 24-48 hours. It's been 3 days.
NV
Nirvania V's update04 Mar 2026, 16:53
Reviewer Update
I've been hearing the same thing from anyone I speak to at Mweb. Your guys customer service is disgusting. Your turn around time is 24-48 hours. It's been 3 days.
NV
Nirvania V's updateReviewer Update
04 Mar 2026, 16:56I am raising a formal complaint with ICASA and ISPA.
NV
Nirvania V's update04 Mar 2026, 16:56
Reviewer Update
I am raising a formal complaint with ICASA and ISPA.
Mweb's replyOfficial
04 Mar 2026, 17:12Hi Alicia. Thank you for your feedback. We understand the urgency of your situation and the frustration caused by the delay. Your concerns are important, and we want to ensure they are addressed appropriately.
Your case has been escalated to the relevant department for them to follow up and provide feedback directly to you as soon as possible.
We appreciate your patience while the department works on providing a clear resolution. T^
Your case has been escalated to the relevant department for them to follow up and provide feedback directly to you as soon as possible.
We appreciate your patience while the department works on providing a clear resolution. T^
Best regards,
Mweb's reply04 Mar 2026, 17:12
Official
Hi Alicia. Thank you for your feedback. We understand the urgency of your situation and the frustration caused by the delay. Your concerns are important, and we want to ensure they are addressed appropriately.
Your case has been escalated to the relevant department for them to follow up and provide feedback directly to you as soon as possible.
We appreciate your patience while the department works on providing a clear resolution. T^
Your case has been escalated to the relevant department for them to follow up and provide feedback directly to you as soon as possible.
We appreciate your patience while the department works on providing a clear resolution. T^
Best regards,
NV
Nirvania V's updateReviewer Update
05 Mar 2026, 06:20Hello people,
This is day 4 of no internet connection after trying with Mweb for hours and hours on end.
When I look at your reviews I actually cannot believe how you guys pride yourself on being SAs leading ISP. There are hundreds if not thousands of people complaining about the service on every possible platform. It's actually a disgrace.
Every response to every person is "I understand your frustration". You don't, you are trained to say the same thing to every person in 3 different ways and think it's enough.
Everyone should get off the lazy and *********** train and actually do something to help the customers that are clearly and openly struggling with Mweb and you people do nothing about it.
If my connection is not restored today my midday please cancel my account I will contact another ISP.
This is day 4 of no internet connection after trying with Mweb for hours and hours on end.
When I look at your reviews I actually cannot believe how you guys pride yourself on being SAs leading ISP. There are hundreds if not thousands of people complaining about the service on every possible platform. It's actually a disgrace.
Every response to every person is "I understand your frustration". You don't, you are trained to say the same thing to every person in 3 different ways and think it's enough.
Everyone should get off the lazy and *********** train and actually do something to help the customers that are clearly and openly struggling with Mweb and you people do nothing about it.
If my connection is not restored today my midday please cancel my account I will contact another ISP.
NV
Nirvania V's update05 Mar 2026, 06:20
Reviewer Update
Hello people,
This is day 4 of no internet connection after trying with Mweb for hours and hours on end.
When I look at your reviews I actually cannot believe how you guys pride yourself on being SAs leading ISP. There are hundreds if not thousands of people complaining about the service on every possible platform. It's actually a disgrace.
Every response to every person is "I understand your frustration". You don't, you are trained to say the same thing to every person in 3 different ways and think it's enough.
Everyone should get off the lazy and *********** train and actually do something to help the customers that are clearly and openly struggling with Mweb and you people do nothing about it.
If my connection is not restored today my midday please cancel my account I will contact another ISP.
This is day 4 of no internet connection after trying with Mweb for hours and hours on end.
When I look at your reviews I actually cannot believe how you guys pride yourself on being SAs leading ISP. There are hundreds if not thousands of people complaining about the service on every possible platform. It's actually a disgrace.
Every response to every person is "I understand your frustration". You don't, you are trained to say the same thing to every person in 3 different ways and think it's enough.
Everyone should get off the lazy and *********** train and actually do something to help the customers that are clearly and openly struggling with Mweb and you people do nothing about it.
If my connection is not restored today my midday please cancel my account I will contact another ISP.
Mweb's replyOfficial
05 Mar 2026, 08:08Hi Alicia. We’ve checked your account and can confirm that our Moving Team has reached out to you by email, advising that the requested documents have not yet been received. To move forward without any further delay, we kindly ask that you resend the required documentation directly to that email thread. Once received, the team will be able to proceed with the necessary steps to restore your service.
We recognise the urgency of having your connection active and encourage you to resend the documents as soon as possible so this can be progressed immediately. The team will continue assisting you directly once the required information is in place. T^
We recognise the urgency of having your connection active and encourage you to resend the documents as soon as possible so this can be progressed immediately. The team will continue assisting you directly once the required information is in place. T^
Best regards,
Mweb's reply05 Mar 2026, 08:08
Official
Hi Alicia. We’ve checked your account and can confirm that our Moving Team has reached out to you by email, advising that the requested documents have not yet been received. To move forward without any further delay, we kindly ask that you resend the required documentation directly to that email thread. Once received, the team will be able to proceed with the necessary steps to restore your service.
We recognise the urgency of having your connection active and encourage you to resend the documents as soon as possible so this can be progressed immediately. The team will continue assisting you directly once the required information is in place. T^
We recognise the urgency of having your connection active and encourage you to resend the documents as soon as possible so this can be progressed immediately. The team will continue assisting you directly once the required information is in place. T^
Best regards,
NV
Nirvania V's updateReviewer Update
05 Mar 2026, 08:34We sent the document again! Can't believe how *********** you all are. It's crazy.
NV
Nirvania V's update05 Mar 2026, 08:34
Reviewer Update
We sent the document again! Can't believe how *********** you all are. It's crazy.
NV
Nirvania V's updateReviewer Update
05 Mar 2026, 09:26Still haven't received feedback
NV
Nirvania V's update05 Mar 2026, 09:26
Reviewer Update
Still haven't received feedback
NV
Nirvania V's updateReviewer Update
05 Mar 2026, 09:26Can you please do your job
NV
Nirvania V's update05 Mar 2026, 09:26
Reviewer Update
Can you please do your job
NV
Nirvania V's updateReviewer Update
05 Mar 2026, 09:40Can someone respond
NV
Nirvania V's update05 Mar 2026, 09:40
Reviewer Update
Can someone respond
Mweb's replyOfficial
05 Mar 2026, 10:08Hi Alicia. Thank you for sending through the documents again. We understand how frustrating it has been to wait for feedback, and we appreciate your patience in this matter.We’ve confirmed that our Moving Team has received the information and has responded to you directly with feedback on the way forward. T^
Best regards,
Mweb's reply05 Mar 2026, 10:08
Official
Hi Alicia. Thank you for sending through the documents again. We understand how frustrating it has been to wait for feedback, and we appreciate your patience in this matter.We’ve confirmed that our Moving Team has received the information and has responded to you directly with feedback on the way forward. T^
Best regards,
NV
Nirvania V's updateReviewer Update
05 Mar 2026, 10:09No help still
NV
Nirvania V's update05 Mar 2026, 10:09
Reviewer Update
No help still
NV
Nirvania V's updateReviewer Update
05 Mar 2026, 10:09No help
NV
Nirvania V's update05 Mar 2026, 10:09
Reviewer Update
No help
NV
Nirvania V's updateReviewer Update
05 Mar 2026, 10:10Mweb does not know what they are doing.
NV
Nirvania V's update05 Mar 2026, 10:10
Reviewer Update
Mweb does not know what they are doing.
Mweb's replyOfficial
05 Mar 2026, 10:48Hi Alicia,
We understand how frustrating it is to feel that progress hasn’t been made, and we appreciate you continuing to share your concerns.
As mentioned previously, our Moving Team has received the documents you sent and has responded to you directly with feedback on the way forward. To ensure nothing is missed, please check your email from the Moving Team for their detailed guidance on the next steps. T^
We understand how frustrating it is to feel that progress hasn’t been made, and we appreciate you continuing to share your concerns.
As mentioned previously, our Moving Team has received the documents you sent and has responded to you directly with feedback on the way forward. To ensure nothing is missed, please check your email from the Moving Team for their detailed guidance on the next steps. T^
Best regards,
Mweb's reply05 Mar 2026, 10:48
Official
Hi Alicia,
We understand how frustrating it is to feel that progress hasn’t been made, and we appreciate you continuing to share your concerns.
As mentioned previously, our Moving Team has received the documents you sent and has responded to you directly with feedback on the way forward. To ensure nothing is missed, please check your email from the Moving Team for their detailed guidance on the next steps. T^
We understand how frustrating it is to feel that progress hasn’t been made, and we appreciate you continuing to share your concerns.
As mentioned previously, our Moving Team has received the documents you sent and has responded to you directly with feedback on the way forward. To ensure nothing is missed, please check your email from the Moving Team for their detailed guidance on the next steps. T^
Best regards,
Mweb's replyOfficial
05 Mar 2026, 13:18Hi Alicia,
We understand how frustrating it is to feel that progress hasn’t been made, and we appreciate you continuing to share your concerns.
As mentioned previously, our Moving Team has received the documents you sent and has responded to you directly with feedback on the way forward. To ensure nothing is missed, please check your email from the Moving Team for their detailed guidance on the next steps. T^
We understand how frustrating it is to feel that progress hasn’t been made, and we appreciate you continuing to share your concerns.
As mentioned previously, our Moving Team has received the documents you sent and has responded to you directly with feedback on the way forward. To ensure nothing is missed, please check your email from the Moving Team for their detailed guidance on the next steps. T^
Best regards,
Mweb's reply05 Mar 2026, 13:18
Official
Hi Alicia,
We understand how frustrating it is to feel that progress hasn’t been made, and we appreciate you continuing to share your concerns.
As mentioned previously, our Moving Team has received the documents you sent and has responded to you directly with feedback on the way forward. To ensure nothing is missed, please check your email from the Moving Team for their detailed guidance on the next steps. T^
We understand how frustrating it is to feel that progress hasn’t been made, and we appreciate you continuing to share your concerns.
As mentioned previously, our Moving Team has received the documents you sent and has responded to you directly with feedback on the way forward. To ensure nothing is missed, please check your email from the Moving Team for their detailed guidance on the next steps. T^
Best regards,