Disgusted and purely disappointed.

Good day to all. Honestly I have to admit that I have always been a big and proud supporter of MWEB as a ISP. Unfortunately I am now completely and utterly disgusted with this company.

My father is currently a pensioner, and with that said, after I recently moved out we downgraded to a lower package what he could afford. After talking to 4 MWEB agents, they decided as a company that they had the right to deduct 2 packages' money from his account while the new package isn't even operational yet.

As a human it is a disgrace to see anyone who would do anything like that. They even confirmed that the downgrade request has been processed, etc.

While he's crying over the phone all the customer service agent can say is "sorry for the inconvenience"? What a disgrace honestly.