Disgusted

I have fibre with Mweb and I have been off line since last week Wednesday 1st March 2023. I have contacted them on numerous times which has taken a lot of my airtime as they do not have a toll free number which personally I think is ridiculous. Any rate, I phoned them on that Wednesday at around 16h00 in the afternoon. The gentleman did triy to assist but was unable to restore my fibre. He logged for Vuma technicians to come out. The Vuma technicians came out on Friday after having to phone MWEB again and they Vuma technicians were rude and had not customer skills. I didn't even know that they were there, I just happened to come home at the time they were busy and I presumed it was them because I saw them working on a box outside of the yard. After speaking to the one man, he said that before they leave, I will have my fibre restored. Well when they left, they didn't even tell me what was going on or even to check if my fibre was working because if they did, I would've told them that it is not. So again on the Saturday 4th March, I phone mweb again because I received an email from Vumatel asking me to rate their service as well as an sms from MWEB to tell me that I am switched on again which I wasn't, so after waiting for just over an hour and having to recharge my minutes, I spoke to another gentleman who reassured me that he will get someone out immediately to assist and to make sure they phone me as well as come into my house to see if the fault lies with the box inside. It is now Monday the 6th March 2023 and I still have no fiber and I have not heard a word from Vumatel or MWEB. Very bad service from both mweb and Vumatel. The last gentleman said that he would arrange a credit for the time I have been off, well, let's see what happens with that and I think it is terrible that the agent can not even phone the client back when their airtime runs out.