disgusted
Im honestly disgusted by your company. You charged me pro rata as well as a month in advance without advising me about the month in advance, i honestly dont mind pro rata , but an additional month in advance , oh wow . Money doesnt grow on trees wouldve appreciated if i was told about this so i could prepare, now im sitting with a bill of nearly R1000. I thought Telkom was bad , but Oh WOW!
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Mweb's replyOfficial
16 May 2018, 16:57Good day wiedaad-salie
Thank you for taking the time to raise your concerns.
We're sorry to read of your experience regarding the billing on your account.
Our billing system bills the account a month in advanced and this would only apply during the first month.
As of next month, the billing should only be your monthly subcription for the following month.
If you need have any billing queries or wish to chat to a consultant, please call the team on ***.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 May 2018, 16:57
Official
Good day wiedaad-salie
Thank you for taking the time to raise your concerns.
We're sorry to read of your experience regarding the billing on your account.
Our billing system bills the account a month in advanced and this would only apply during the first month.
As of next month, the billing should only be your monthly subcription for the following month.
If you need have any billing queries or wish to chat to a consultant, please call the team on ***.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
16 May 2018, 16:57Good day wiedaad-salie
Thank you for taking the time to raise your concerns.
We're sorry to read of your experience regarding the billing on your account.
Our billing system bills the account a month in advanced and this would only apply during the first month.
As of next month, the billing should only be your monthly subscription for the following month.
If you need have any billing queries or wish to chat to a consultant, please call the team on ***.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 May 2018, 16:57
Official
Good day wiedaad-salie
Thank you for taking the time to raise your concerns.
We're sorry to read of your experience regarding the billing on your account.
Our billing system bills the account a month in advanced and this would only apply during the first month.
As of next month, the billing should only be your monthly subscription for the following month.
If you need have any billing queries or wish to chat to a consultant, please call the team on ***.
Kind regards
MWEB Client Services
Best regards,