Disgust at Mweb.

For many years my husband has been a client of Mweb Service Provider. He has always had excellent service from them, up to a few months ago when we changed from ADSL to fibre. I now needed a Wifi connection of my own, separate from the general household connection. Because of his previous good experience with them, I signed up with Mweb as well. The Open Serve Technician was at our house next day, and did a very neat and competent job. I then received an SMS from Mweb, acknowledging that the work had been carried out, and giving me the phone number in case I had a problem setting up the router. A pro rata amount was deducted from my bank account. Fine so far. That was on the 5th December. Now comes the problem.... today is the 24th December. I am STILL waiting for the router. I have received an Invoice for money to be paid to them on the first of January. All of this for a service that I am not able to make use of. I have phoned their call centre on numerous occasions, but when asked to give my phone number it is leaving off the last 2 digits. I cannot leave a message on their Self Service mail section because it is not an Account, or Billing or Technical question and my question does not fit their drop down menu. It is going to cost me a substantial amount extra to use my small hand held Vodacom router - money that I can ill afford at the moment. I am TOTALLY DISGUSTED with this service or lack thereof from Mweb.