Disguising Service

I am completely disgusted by the service I have received over the past few days as a royal customer of MWEB.

On the 23rd June, our wifi router stopped working and we called MWEB and we were told to purchase a new router . After doing that, since we were not connecting to the internet , we then called the call center and we were told that we need to get an OPT and log in details. Since I am out of the country, I was advised to complete an OPT form and put the details of my wife.

The whole weekend we were without WIFI and on Monday I got an email saying that they tried calling and could not find me and asked that we complete yet another form - change of details. Now this process is going to take another 24 - 48 hours.

Its been 5 days without WIFI and the call center is talking us from pillar to post with the documents required changing with every call.

Can some please just follow up on this ticket number and resolve this issue as soon as possible!