DISGRUNTLED/ANNOYED SERVICE FROM MWEB

I am writing to formally express my dissatisfaction with the way my account has been handled and to request urgent resolution.

Despite my internet being cut off at the end of May 2025, I was still debited for the full amount at the end of May. What is more concerning is that I was then double debited at the end of June 2025, even though I had requested cancellation of my contract multiple times before the end of June.

I have called customer service on multiple occasions, and each time I requested that a supervisor or manager contact me directly. To date, no one has called me back, and my issue remains unresolved.