DISGRUNTLED NEW CUSTOMER

I signed up with a one of your friendly agents Kathleen Poggenpoel who was absolutely wonderful. The mess is with your accounts department, I was sent an invoice of R249.00 on the 11th July 2024 and paid on the 15th July 2024. I then received another email that now my account is in arrears for R49 after you submitted a debit order against my account on the wrong day, your calls are recorded please go and listen when I signed up. I have not received no communication ever since yet you sitting with my money. I logged a query till date no response, why do you have a support team who never works, what stats is being measured if no one does their job. I am beyond annoyed