LM
Lesley M
1 reviews | Active since Sept 2020
11 Mar 2025, 11:13
Disgruntled customer
We have been in contact with Mweb 2 weeks before moving house, so that we make sure we are set up at our new residence. The service has been appealing and the communication even worse, getting yhtough to the call center has been nothing short of a nightmare by being disconnected after holding for a good 30 minutes or longer. We moved in on the 1 March 2025, they advised the installation would be complete by 10 March 2025, we have heard nothing from them yet monies was deducted from my account. This is pathetic service, can someone contact me and make sure you sort this out as soon as possible. This is flippen annoying.
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Lesley M's updateReviewer Update
11 Mar 2025, 12:13Urgent Complaint: Non-Delivery of WiFi Service
Dear Mweb
I am writing to formally complain about the non-delivery of my WiFi service. We advised you that we would be moving residence mid February we provided the new residential details and I was assured that the service would be installed/delivered by the latest 10 March 2025. However, as of today, I have not received the service, and there has been no clear communication regarding the delay.
I have attempted to contact customer support multiple times, but I have not received a satisfactory response or resolution. This delay has caused significant inconvenience, as I rely on a stable internet connection for work/other purposes.
I request immediate action to either ensure the prompt installation of my WiFi service or provide a clear timeline for when I can expect it. If this issue is not resolved promptly, I may be forced to escalate the matter further.
Please treat this as a priority and update me as soon as possible. I look forward to your swift response.
Dear Mweb
I am writing to formally complain about the non-delivery of my WiFi service. We advised you that we would be moving residence mid February we provided the new residential details and I was assured that the service would be installed/delivered by the latest 10 March 2025. However, as of today, I have not received the service, and there has been no clear communication regarding the delay.
I have attempted to contact customer support multiple times, but I have not received a satisfactory response or resolution. This delay has caused significant inconvenience, as I rely on a stable internet connection for work/other purposes.
I request immediate action to either ensure the prompt installation of my WiFi service or provide a clear timeline for when I can expect it. If this issue is not resolved promptly, I may be forced to escalate the matter further.
Please treat this as a priority and update me as soon as possible. I look forward to your swift response.
LM
Lesley M's update11 Mar 2025, 12:13
Reviewer Update
Urgent Complaint: Non-Delivery of WiFi Service
Dear Mweb
I am writing to formally complain about the non-delivery of my WiFi service. We advised you that we would be moving residence mid February we provided the new residential details and I was assured that the service would be installed/delivered by the latest 10 March 2025. However, as of today, I have not received the service, and there has been no clear communication regarding the delay.
I have attempted to contact customer support multiple times, but I have not received a satisfactory response or resolution. This delay has caused significant inconvenience, as I rely on a stable internet connection for work/other purposes.
I request immediate action to either ensure the prompt installation of my WiFi service or provide a clear timeline for when I can expect it. If this issue is not resolved promptly, I may be forced to escalate the matter further.
Please treat this as a priority and update me as soon as possible. I look forward to your swift response.
Dear Mweb
I am writing to formally complain about the non-delivery of my WiFi service. We advised you that we would be moving residence mid February we provided the new residential details and I was assured that the service would be installed/delivered by the latest 10 March 2025. However, as of today, I have not received the service, and there has been no clear communication regarding the delay.
I have attempted to contact customer support multiple times, but I have not received a satisfactory response or resolution. This delay has caused significant inconvenience, as I rely on a stable internet connection for work/other purposes.
I request immediate action to either ensure the prompt installation of my WiFi service or provide a clear timeline for when I can expect it. If this issue is not resolved promptly, I may be forced to escalate the matter further.
Please treat this as a priority and update me as soon as possible. I look forward to your swift response.