Disgruntled and disappointed

So, here I go and pre-order my fibre from MWEB in August 2018 with much excitement. On 16 October 2018, MWEB calls and informs me that I do not qualify as there is a judgement against my name (life happens). I have been an MWEB customer for over 2 years and paid my account (not diligently) but it was paid and is currently not in arrears. So the consultant (MWEB) says that she will cancel the VUMATEL installation and that I should also cancel with VUMATEL. I called VUMATEL and was informed that they have never heard of this practice (ITC checking for this) and that I am scheduled for the VUMATEL installation (was given an email VUMATEL confirming that everything has been approved. So on 18 October 2018, VAMATEL came to install and low and behold, the next day MWEB comes back and informs me that it should not have happened. So here I am, being told today, that if I pay a R1000 I can still have the fibre installed. I just called MWEB and cancelled my subscription, very disappointed and some anger involved but goodluck to all future MWEB subscribers