Disgraceful service from Mweb

My email address (*****@iafrica.com) was compromised by a phishing ****mer. My email has been blocked. I have tried unsuccessfully to seek help via Mweb call centre and Live Chat for the past week. One holds on for 4hours plus. When one does connect the agent either ends the call without helping or takes an average of 20 minutes to reply to any query. I have been a client since 1994 (UUNET Africa) and this kind of service is shocking and appalling. There HAS to be a human that can assist timeously and solve the issue. Not direct me to the app or my account. ITS MY ACCOUNT THAT HAS BEEN HIJACKED!!!