Disgraceful

It has been more than twp month without a fibre connection. The issue has been reported several times via their technical call line, each call duration has been more than 30 minutes for an operator to address the issue.

The turn around time is a maximum of 7 days, apparently, still awaiting a technician to check out the fibre line as to why the ONT box is not receiving a connection. The Mweb mobile app is pointless as there is never a response to your enquiry, just an apology. Mweb is eager to collect their monthly payments, even though their client has no benefits from their paid service. A Metro fibre technician did come out a few days later i contacted him as to why hasn't the issue been resolved, can you believe it he say i must phone and inquire why they still haven't resolved the issue. I am the client not the service provider...

No reimbur*****t, just an apology.