disgraced in the service

Disgraced in service, I have been on a call waiting for assistance for the last 3 hours imagine waiting a whole 3 hours to be assisted. I was on hold for an hour the call than got dropped, called back another hour of waiting after 5 drop calls come on what kind of service are you guys providing? 1st I called and was told to disconnect the router from the UPS, I did that still no service the consultant didnt even bother to do a call back to check if im up and running come on now really. Ive made several calls , your chat bot is a waist of time and money.