Discouraged client

When I initially got MWeb my concern were if I can move my line as I knew we would move. Their response was, yes you can at no additional cost. So I got MWeb. We moved. Its been almost a month now and we are still without internet. I try calling them, they just dont seem to try to help me, put me through from one person to another. It also dont help emailing them, no response as well. It takes ages. Ive been using mobile data, I used so many minutes, or lets say hours, calling them, no help. My hands are cut off, they just feel nothing for individual customers.