MO
Marietjie O
1 reviews | Active since Nov 2024
02 Apr 2026, 11:15
Disconnection after payment acc ***8
Good day
I would like to formally lay a complaint re disconnection of an up to date account.
Mweb informed Vuma to cancel our line due to non payment.
Our account is up to date. Debit order went off on last day as per usual.
I have been struggling since 7h30 yesterday morning to sort this out.
Telephone lines are a mess. No one responds on live chat.
We now had to pay a reconnection fee of R249 for a mistake made by MWEB.
This is unacceptable. TCF???
Not to mention the inconvenience of being without internet.
X***0 confirmation of recapture Mweb: Activation request MWB***9
Regards Oosthuizen ***
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
02 Apr 2026, 11:24Hi Marietjie, we completely understand the frustration caused by the disconnection, especially given that your account was up to date and you had to pay a reconnection fee.Upon reviewing the situation, it shows that the line was cancelled on the Vumatel portal. Please be assured that this has been escalated to Vumatel, and our team is actively looking into the matter to ensure your service remains stable and to prevent any further inconvenience.We appreciate your patience while this is being resolved and will provide updates as soon as we have feedback from the escalation.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply02 Apr 2026, 11:24
Official
Hi Marietjie, we completely understand the frustration caused by the disconnection, especially given that your account was up to date and you had to pay a reconnection fee.Upon reviewing the situation, it shows that the line was cancelled on the Vumatel portal. Please be assured that this has been escalated to Vumatel, and our team is actively looking into the matter to ensure your service remains stable and to prevent any further inconvenience.We appreciate your patience while this is being resolved and will provide updates as soon as we have feedback from the escalation.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
MO
Marietjie O's updateReviewer Update
03 Apr 2026, 07:17Our service was reconncted yesterday and this morning disconnected again. When logging into the app it shows that we have no active services/products. This is really becoming annoying now. Please escalate urgently.
MO
Marietjie O's update03 Apr 2026, 07:17
Reviewer Update
Our service was reconncted yesterday and this morning disconnected again. When logging into the app it shows that we have no active services/products. This is really becoming annoying now. Please escalate urgently.
MO
Marietjie O's updateReviewer Update
03 Apr 2026, 07:18This is now not a Vuma problem but an Mweb one. How is this even possible????
MO
Marietjie O's update03 Apr 2026, 07:18
Reviewer Update
This is now not a Vuma problem but an Mweb one. How is this even possible????
Mweb's replyOfficial
07 Apr 2026, 14:42 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply07 Apr 2026, 14:42
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Best regards,