1 reviews | Active since Mar 2026
DISCONNECTED FIBRE INSTALLATION FOR INTERNET
Good day
I would like to report that after various attempts at resolving this matter with Mweb with the help of your goodselves, I have not heard from them nor has my enquiry been resolved.
My internet is still not working. I am still in possession of Mweb's router and it has been installed but not activated. No technician has been to my property to properly fix this.
However, I have received notification from Mweb that my services has been disconnected when in actual fact I have not even been afforded the opportunity to make use of it.
Would you kindly but urgently look into this matter.
Many thanks
THIS IS THE LAST E-MAIL RECEIVED FROM MWEB
Name: Alfreda Williams
Account Number: ***0
Hi there,
We have some good news? Your Fibre internet is active!
What you need to do now:
Connect your router to your Fibre box (ONT) that is installed on your wall Plug the router into a power source Follow your router setup guide to get connected
Stuck? To find out more about connecting to your router, have a look at our handy articles in our Help Center. Alternatively, you can reach out to us via Live Chat for assistance from one of our friendly support agents.
Kind Regards, The Mweb Team
Thank you for taking the time to share this detailed update with us. We understand how upsetting and confusing this situation has been, especially having the router installed, receiving confirmation that the service is active, yet still being unable to use the internet and then seeing notifications about disconnection. Being left without a working service after so much effort is understandably frustrating, and this is not the experience we want for our clients.
Given the conflicting communication you’ve received and the fact that the service has not been usable, we’ve arranged for our Finance Team to review your account in full. They will reach out to you directly to address the billing and disconnection concerns, and clarify the next steps so this can be resolved properly.
If you require any further assistance, you’re welcome to reach out via a direct message on Hello Peter.
Kind regards,
Mweb Team
Thank you for taking the time to share this detailed update with us. We understand how upsetting and confusing this situation has been, especially having the router installed, receiving confirmation that the service is active, yet still being unable to use the internet and then seeing notifications about disconnection. Being left without a working service after so much effort is understandably frustrating, and this is not the experience we want for our clients.
Given the conflicting communication you’ve received and the fact that the service has not been usable, we’ve arranged for our Finance Team to review your account in full. They will reach out to you directly to address the billing and disconnection concerns, and clarify the next steps so this can be resolved properly.
If you require any further assistance, you’re welcome to reach out via a direct message on Hello Peter.
Kind regards,
Mweb Team