Disconnected connection

Disgusting service I'm receiving from mweb my fibre was installed on the 29 June 2023, and they had the nerve to disconnect it saying it's my fault coz the my ID number doesn't match, very convenient yall saw the ID story when I came to enquire about my internet becoming disconnect but yall didn't see it when yall were taking my money Bull****. And i working from home yall and I have to deal with your rude agents saying that I don't have the right to be angry it doesn't sound like I'm a harsh person, *** @Vuma fix this **** or else you will keep on seeing me here u ******* tryna **** me I wouldn't trust Vuma or Mweb... for that matter they just keep on giving me a run around and no solutions ****ing assholes telling I don't have the right to vent