1 reviews | Active since Aug 2020
Disastrous!!!!
I scored a 1 only because I couldn’t score a zero. My internet has been down since Monday evening, I called them 7 times!!! And everytime I’m number one, the call drops. I used WhatsApp but had to wait hours for a response. First I was told the fibre is down, it will take 48-72 hours to restore, it’s been almost 96 hours. I contacted them again today and I was told there no outages but on there website and outage was reported. No update on repairs or how much longer this is going to take, no proper customer support but happily debits my account. Come on people. I asked what the solution is and they said to send out a technician to check the line (and charge me for it)… but the fibre is down??? I asked to be credited because as per the SLA this is a material breech. They said they don’t do credits as this is out of their control, unacceptable. I’ve spent so much money on data because of this, and my son does homeschooling so I have no choice. Mweb do better!!!!!
We’ve located your profile and can confirm that our technical support agent connected to your chat session about 30 minutes ago to troubleshoot and guide you on the next steps. Your matter is logged under *** and has been escalated for urgent investigation and resolution. The team is reviewing the service history, the outage status, and the potential remedies to ensure your connection is restored as quickly as possible.
We appreciate your patience and understand how critical this connection is for your household. We’re committed to seeing this through and ensuring you get a reliable solution.
Kind regards,
The Mweb Team
We’ve located your profile and can confirm that our technical support agent connected to your chat session about 30 minutes ago to troubleshoot and guide you on the next steps. Your matter is logged under *** and has been escalated for urgent investigation and resolution. The team is reviewing the service history, the outage status, and the potential remedies to ensure your connection is restored as quickly as possible.
We appreciate your patience and understand how critical this connection is for your household. We’re committed to seeing this through and ensuring you get a reliable solution.
Kind regards,
The Mweb Team