Disaster Service from mweb and Vuma

My line was installed on 21/09/2020. Mweb sent me notification that my line is active on 23/09/2020. I have had no internet since! I have been pushed BACK AND FOURTH by mweb and vuma blaming each other. I have been the one calling and following up with no results all they say is that it will be logged. I told mweb I don't need a router I will use my own they still delivered and it according the tech who installed the ONT I have to use mweb router. On 25/09/2020 they debited my account for something i did not even use! I could not work because of this ******* and countless lies!!! The service from Mweb and Vuma is horrific. I was told if I cancel they will charge me a penalty for something that is not working!! How is this TCF???? Not once do i feel that i am being treated fairly. i cannot believe this is happening!!