SS
Siyasanga S
1 reviews | Active since Nov 2018
13 Apr 2026, 15:45
Disappointment is an understatement
I complained a few days back even today I am still waiting on them after I was promised a managers call on Friday in an hour turnaround time from when I spoke to a complaints agent... Up to this hour I am still waiting I even logged another call following up in all they have failed dismissal and believe they are not even bothered of there was less than 0 rating I would use it
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Replies (5)
Mweb's replyOfficial
13 Apr 2026, 16:27 Hello Siyasanga,
We understand how frustrating it must be to still be waiting after being promised a manager’s call and a quick turnaround, especially when you’ve already followed up multiple times without resolution.
We can confirm that a request has been logged under ticket reference MWB***, and the agent handling it has marked it as urgent to ensure you receive assistance as soon as possible. Your continued follow-up has been noted and the matter has been escalated accordingly for prioritisation.
Should you need any further assistance, you are welcome to reach out via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to still be waiting after being promised a manager’s call and a quick turnaround, especially when you’ve already followed up multiple times without resolution.
We can confirm that a request has been logged under ticket reference MWB***, and the agent handling it has marked it as urgent to ensure you receive assistance as soon as possible. Your continued follow-up has been noted and the matter has been escalated accordingly for prioritisation.
Should you need any further assistance, you are welcome to reach out via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply13 Apr 2026, 16:27
Official
Hello Siyasanga,
We understand how frustrating it must be to still be waiting after being promised a manager’s call and a quick turnaround, especially when you’ve already followed up multiple times without resolution.
We can confirm that a request has been logged under ticket reference MWB***, and the agent handling it has marked it as urgent to ensure you receive assistance as soon as possible. Your continued follow-up has been noted and the matter has been escalated accordingly for prioritisation.
Should you need any further assistance, you are welcome to reach out via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to still be waiting after being promised a manager’s call and a quick turnaround, especially when you’ve already followed up multiple times without resolution.
We can confirm that a request has been logged under ticket reference MWB***, and the agent handling it has marked it as urgent to ensure you receive assistance as soon as possible. Your continued follow-up has been noted and the matter has been escalated accordingly for prioritisation.
Should you need any further assistance, you are welcome to reach out via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
SS
Siyasanga S's updateReviewer Update
16 Apr 2026, 13:41Tomorrow marks 7 days since I have been waiting for a manager escalation all I am being told is that the matter is attended.. Am I going to wait for a month?
SS
Siyasanga S's update16 Apr 2026, 13:41
Reviewer Update
Tomorrow marks 7 days since I have been waiting for a manager escalation all I am being told is that the matter is attended.. Am I going to wait for a month?
Mweb's replyOfficial
16 Apr 2026, 13:50Hi Siyasanga, we understand your concern, especially with tomorrow marking 7 days of waiting for a manager escalation without receiving clear feedback. That kind of delay and uncer*****y is not the experience expected. Our team is actively working on this, and a further follow-up has been submitted with a request for the matter to be treated as urgent. The aim is to ensure this is prioritised and that you receive a clear update without further unnecessary waiting. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 13:50
Official
Hi Siyasanga, we understand your concern, especially with tomorrow marking 7 days of waiting for a manager escalation without receiving clear feedback. That kind of delay and uncer*****y is not the experience expected. Our team is actively working on this, and a further follow-up has been submitted with a request for the matter to be treated as urgent. The aim is to ensure this is prioritised and that you receive a clear update without further unnecessary waiting. Kind regards,
The Mweb Team
The Mweb Team
SS
Siyasanga S's updateReviewer Update
20 Apr 2026, 15:43I am writing to formally express my dissatisfaction with the handling of my case.
I have been awaiting a managerial escalation for over ten (10) days, with no connection, meaningful feedback, or clear way forward provided. Despite repeated follow‑ups, I continue to be told that the matter is “prioritised,” yet no tangible action has materialised. This ongoing lack of resolution is unacceptable.
As a result of your company’s failure to deliver the contracted level of service, I have taken the decision to take my services elsewhere. I hereby formally request:
A full refund of the amount paid, and
Written confirmation that I will not be held liable for any early termination penalties, as the breach of service delivery has been on your side.
Your inability to provide support, escalate appropriately, or resolve the issue within a reasonable timeframe constitutes a material failure to meet your contractual obligations. I therefore reject any attempt to enforce early termination fees under these circumstances.
Please further note that I have logged a formal complaint with the Internet Service Providers’ Association (ISPA), having exhausted all reasonable internal channels to obtain assistance from your company without success.
I request written confirmation of the refund process and closure of my account within 48 hours of receipt of this correspondence.
I have been awaiting a managerial escalation for over ten (10) days, with no connection, meaningful feedback, or clear way forward provided. Despite repeated follow‑ups, I continue to be told that the matter is “prioritised,” yet no tangible action has materialised. This ongoing lack of resolution is unacceptable.
As a result of your company’s failure to deliver the contracted level of service, I have taken the decision to take my services elsewhere. I hereby formally request:
A full refund of the amount paid, and
Written confirmation that I will not be held liable for any early termination penalties, as the breach of service delivery has been on your side.
Your inability to provide support, escalate appropriately, or resolve the issue within a reasonable timeframe constitutes a material failure to meet your contractual obligations. I therefore reject any attempt to enforce early termination fees under these circumstances.
Please further note that I have logged a formal complaint with the Internet Service Providers’ Association (ISPA), having exhausted all reasonable internal channels to obtain assistance from your company without success.
I request written confirmation of the refund process and closure of my account within 48 hours of receipt of this correspondence.
SS
Siyasanga S's update20 Apr 2026, 15:43
Reviewer Update
I am writing to formally express my dissatisfaction with the handling of my case.
I have been awaiting a managerial escalation for over ten (10) days, with no connection, meaningful feedback, or clear way forward provided. Despite repeated follow‑ups, I continue to be told that the matter is “prioritised,” yet no tangible action has materialised. This ongoing lack of resolution is unacceptable.
As a result of your company’s failure to deliver the contracted level of service, I have taken the decision to take my services elsewhere. I hereby formally request:
A full refund of the amount paid, and
Written confirmation that I will not be held liable for any early termination penalties, as the breach of service delivery has been on your side.
Your inability to provide support, escalate appropriately, or resolve the issue within a reasonable timeframe constitutes a material failure to meet your contractual obligations. I therefore reject any attempt to enforce early termination fees under these circumstances.
Please further note that I have logged a formal complaint with the Internet Service Providers’ Association (ISPA), having exhausted all reasonable internal channels to obtain assistance from your company without success.
I request written confirmation of the refund process and closure of my account within 48 hours of receipt of this correspondence.
I have been awaiting a managerial escalation for over ten (10) days, with no connection, meaningful feedback, or clear way forward provided. Despite repeated follow‑ups, I continue to be told that the matter is “prioritised,” yet no tangible action has materialised. This ongoing lack of resolution is unacceptable.
As a result of your company’s failure to deliver the contracted level of service, I have taken the decision to take my services elsewhere. I hereby formally request:
A full refund of the amount paid, and
Written confirmation that I will not be held liable for any early termination penalties, as the breach of service delivery has been on your side.
Your inability to provide support, escalate appropriately, or resolve the issue within a reasonable timeframe constitutes a material failure to meet your contractual obligations. I therefore reject any attempt to enforce early termination fees under these circumstances.
Please further note that I have logged a formal complaint with the Internet Service Providers’ Association (ISPA), having exhausted all reasonable internal channels to obtain assistance from your company without success.
I request written confirmation of the refund process and closure of my account within 48 hours of receipt of this correspondence.
Mweb's replyOfficial
20 Apr 2026, 16:15Hi Siyasanga, we acknowledge your concerns and the feedback provided regarding the handling of your case. Our client services team previously attempted to reach you, however there was no answer at the time. A request has since been submitted for the team to reach out to you again to assist further and address the matters raised. The team will engage with you directly to provide clarity on your request and the next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 Apr 2026, 16:15
Official
Hi Siyasanga, we acknowledge your concerns and the feedback provided regarding the handling of your case. Our client services team previously attempted to reach you, however there was no answer at the time. A request has since been submitted for the team to reach out to you again to assist further and address the matters raised. The team will engage with you directly to provide clarity on your request and the next steps. Kind regards,
The Mweb Team
The Mweb Team