disappointment in MWeb's leadership team

Mweb Support,

I am extremely disappointed with the way my internet relocation has been handled. I requested the service to be switched off at my previous apartment and activated at my new apartment, which is not far from the previous location. This process started on 3 September, and today, 14 September, I still have no internet connection.

Over the weekend, the line and equipment were tested and everything appeared to be working correctly. I was then informed that a Vuma technician needed to visit the new premises. On Monday morning, the technician contacted me, but unfortunately he had been sent to my old apartment instead of the new address. He advised me that he would report this to his office and confirm whether another technician could be dispatched to the correct premises. However, this was never followed up.

I have now been without internet for almost two weeks, and despite numerous attempts to get assistance, I am still unable to get a clear answer or speak to someone who can actually resolve the issue.

This situation is no longer acceptable. I will have no choice but to cancel the service and move to another provider such as Axxess or Webafrica.