Disappointing WI-Fi service and unfair billing

As a loyal customer of MWEBI feel compelled to share my recent experience with their Wi-Fi service, which has left me incredibly disappointed. To add insult to injury, the billing practices employed by the company have been nothing short of unfair.

One of the most essential aspects of any internet service provider is the reliability of their Wi-Fi connection. Unfortunately, MWEB has failed to meet even the most basic expectations in this regard. The Wi-Fi signal strength has been consistently weak, leading to frequent disruptions and frustratingly slow speeds. This has severely impacted my ability to work, stream content, and even carry out everyday online tasks.

To my dismay, the billing practices employed by MWEB are equally disappointing. I was billed a cancellation fee for upgrading from fibre to LTE. The amount is up to R5000, every time I call , Im told the matter will be escalated and nothing happens. This back and forth has been happening since March when I actually upgraded.

My experience with MWEB has been nothing short of a nightmare. The combination of poor Wi-Fi service, inadequate customer support, and unfair billing practices has left me feeling frustrated and cheated. I strongly advise others to thoroughly consider their options before choosing this provider. In today's digital age, reliable internet connectivity is crucial, and unfortunately, MWEB falls significantly short of delivering on this front.