DISAPPOINTING & POOR SERVICE.

I am highly disappointed and dissatisfied with mweb's services. I have made a request to move over 2 weeks ago, till date it has not been attended to dispite numerous calls and emails. In fact, they then portion the blame to vumatel, who is equally non-responsive and unhelpful as Mweb.

I wouldn't recommend either service providers to anyone. When you sign up, they are quick on their feet. However, once you have issues or require assistance, no one attends to your matter, simply because your account keeps running despite the fact that you do not have access to internet.

As it stands, it's been over 2 weeks without internet, yet my account has been debited and I am threatened with alleged breach clauses should I terminate. A warning to all, read your contracts, ask questions, and most importantly, use other resourceful, professional and helpful service providers. Vumatel and Mweb need to focus on service delivery and customer engagement. Currently, their structures on these issues are quite poor and would frustrate any client.