Disappointing Customer Service Experience with MWEB

I recently had an extremely frustrating experience with MWEB, my internet service provider, and feel compelled to share my disappointment. After calling to cancel my subscription on December 28, 2023, due to a change in residence, I was persuaded by the retention department to continue with MWEB's services at my new location. Unfortunately, this decision turned out to be a grave mistake.

The retention department assured me that installation in my new home would take place no later than January 10, 2024. Given the holiday season, I understood that there might be delays, but I patiently waited for the promised installation date. However, as the 10th came and went, I found myself on the phone with MWEB for days, attempting to get updates on the installation.

My experience with MWEB's customer service has been nothing short of a nightmare. Despite spending a significant amount of airtime trying to reach the appropriate department, I was met with long waiting times and unhelpful representatives. It is evident that MWEB's customer service is virtually non-existent. They seem quick to bill for services not rendered but lack the same urgency when it comes to addressing customer issues.

What adds insult to injury is my numerous attempts to seek assistance through the MWEB app. I have logged several calls and queries, but to my dismay, no one from MWEB has bothered to call me back or provide any updates. This lack of communication is unacceptable and leaves customers like myself feeling neglected and frustrated.

I find it ironic that MWEB is prompt in billing for services but fails miserably in delivering the promised support and installation. The company's disregard for customer satisfaction is disheartening, and I would strongly caution anyone considering MWEB as their internet service provider to think twice. My experience has left me thoroughly dissatisfied, and I am actively exploring alternative providers to ensure I receive the service and support I deserve.