Disappointing Customer Service......!

I am writing to express my dissatisfaction with the customer service I have recently encountered. I attempted to reach out via phone on two separate occasions, where I was number four in the queue. Unfortunately, I was kept on hold for over 15 minutes each time. In light of this, I opted to use the online chat feature and followed the necessary prompts. At 1:55 PM, I received a message stating, "Please hold while we connect you to the next available agent." However, it is now 2:38 PM, and I am still waiting for a response. I find this level of service concerning. It appears that only one agent is available to handle customer queries, which is inadequate. As a loyal customer for over five years, this is the first time I have sought assistance on the platform I pay for, and I am disappointed by the experience. Get your Customer Service and Customer Experience in order.......