Disappointing

We had a LTE contract. On the 15th of September the services came to a total halt due to the agreement between MWEB and CellC. I however paid for the full month and were notified that it will only stop working at the end of October when my contract actually ends also. Then my debit order also went off for October for which I did not receive any service. We app**** then for a TELKOM LTE, its allmost the end of October and still I'm being send from the one department to another to try and obtain a credit and get a new product. I'm sick off holding on for 30 minutes, I'm at work also guys. They also refer you to their website to log calls and queries but that function doesn't work! My order X***.