Disappointing!

Vumatel installed fibre on 2/3/2021 at my house. On 9/3/2020 connection was dead and I couldn't do my work, as I work from home now. I called MWEB to report the problem, technician couldn't help me to resolve the problem, saying my details does not show on the Vumatel portal. My query was then transferred to the Sales department who has to date not called me. Days went by with absolutely no feedback with regards to my fibre line. So then I logged an online query and was told again that my query has been transferred to sales. Did I get a phonecall or email from mweb? NO! Last week I phoned Sales support and was told that my query will be handed over to the manager and not to back office... Also the consultant said that she will let me know whats going on asap. Did she call me? NO! 24 days so far and it has cost me a lot to do remote connection via my phone every day - 3 to 4 gigs per day, and not to forget the MWEG debit order of R1010 that went off. I need a working fibre connection and just cant afford wasteful expenditure. If this can not be sorted out in the coming week, then please come fetch what is yours and let us part ways! Acc nr: ***