Disappointed with service and feedback response

I have always received very good service from mweb but withthis last request i feel disappointed. On the 2nd of March i asked for an upgrade, its pass the 15 work day period and they could only tell my the problem is with openserve that is my fiber provider. My order does not give more detail than this: X ********** Product: 100GB + 100GB Night Time Data + 20Mbps Fibre - Openserve Provider: OpenServe This is no detailed progress information for this order.

I feel really disappointed and now i must sit and wait because mweb could not tell me anything except that they will sent a request to openserve. So what now?