FR
Fathima R
1 reviews | Active since Dec 2021
31 Aug 2026, 10:28
Disappointed with customer service
Appalling customer service, there is no customer service ethics, no response time, just left hanging
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
31 Aug 2026, 12:47Hi Fathima,
We understand your frustration with being left without a response and the lack of communication you’ve experienced. Please send us a DM with your account details and the details of your query so we can look into this further and assist you.Kind regards,
The Mweb Team
We understand your frustration with being left without a response and the lack of communication you’ve experienced. Please send us a DM with your account details and the details of your query so we can look into this further and assist you.Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 12:47
Official
Hi Fathima,
We understand your frustration with being left without a response and the lack of communication you’ve experienced. Please send us a DM with your account details and the details of your query so we can look into this further and assist you.Kind regards,
The Mweb Team
We understand your frustration with being left without a response and the lack of communication you’ve experienced. Please send us a DM with your account details and the details of your query so we can look into this further and assist you.Kind regards,
The Mweb Team
FR
Fathima R's updateReviewer Update
31 Aug 2026, 15:51I advised that agent I was dealing with to get a manager to call me
FR
Fathima R's update31 Aug 2026, 15:51
Reviewer Update
I advised that agent I was dealing with to get a manager to call me
Mweb's replyOfficial
31 Aug 2026, 15:57Hi Fathima,
Thank you for your details.
We have reached out to our Retentions team to take a closer look at the account and assist you with your downgrade request. In terms of your support channel experience, we are truly sorry for any frustration or inconvenience. We appreciate your feedback and have reported it to the Customer journey teams to review and improve where necessary.
Kind regards,
The Mweb Team
Thank you for your details.
We have reached out to our Retentions team to take a closer look at the account and assist you with your downgrade request. In terms of your support channel experience, we are truly sorry for any frustration or inconvenience. We appreciate your feedback and have reported it to the Customer journey teams to review and improve where necessary.
Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 15:57
Official
Hi Fathima,
Thank you for your details.
We have reached out to our Retentions team to take a closer look at the account and assist you with your downgrade request. In terms of your support channel experience, we are truly sorry for any frustration or inconvenience. We appreciate your feedback and have reported it to the Customer journey teams to review and improve where necessary.
Kind regards,
The Mweb Team
Thank you for your details.
We have reached out to our Retentions team to take a closer look at the account and assist you with your downgrade request. In terms of your support channel experience, we are truly sorry for any frustration or inconvenience. We appreciate your feedback and have reported it to the Customer journey teams to review and improve where necessary.
Kind regards,
The Mweb Team