Disappointed New Customer!!!

My fibre was just connected after a gruelling 2 week wait it was finally ready for connection. I called the call centre after 7pm last night for help to connect to the router because my attempts failed. The lady that answered was KARIMA whom from the word go did not sound pleased to take my call she sounded like she was in a huge rush to move onto the next call. Anyway she tried assisting me, got me to pick up the router and set up my personal password. However there was a password which they texted to us which was a really difficult password to type on a site that does not show you what you are typing. So I kept getting it wrong! All the while I'm calling from my husbands cellphone, when I asked if she could call back was told that they do not have outbound call access!!! She texted the password again to Husbands phone which I was talking on! I read the password without looking at her words for the passwords. When she asked me to repeat what I typed she questioned me in the most awful manner and when I said hold on I will try again, I proceeded to type it in then when I pick the phone up to my ear again she CUT THE CALL!!!

MWEB - I have to commend Emile Greene for his assistance after I called back, he was calm, patient and extremely helpful!!!!!

MWEB - Please address your technical call centre staff and advise them that it is not acceptable to be so impatient and rude to clients. I am a NEW customer and am extremely sad that I have to leave AFRIHOST because in my opinion they are THE BEST! when it comes to customer service! MWEB should strive to be as good as they are.