TK
Trucey K
1 reviews | Active since Jun 2026
02 Jun 2026, 11:30
Disappointed client
Mweb has the worst call center that I've ever come across. I call 3 times yesterday and when I get disconnected they don't have the decency to even call me back today I was on the line for 2 hours eventually when I get through the call got disconnected and no one called back.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Jun 2026, 11:56Hi Trucey, We can understand your frustration. Spending long periods on hold and then being disconnected without a callback is not the experience you should be having, especially after multiple attempts to get assistance. We’d like to look into what happened and assist you further. Please send us a private message with your query details and any reference numbers you may have, so we can trace your recent interactions and ensure the matter is followed up with the relevant team. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 11:56
Official
Hi Trucey, We can understand your frustration. Spending long periods on hold and then being disconnected without a callback is not the experience you should be having, especially after multiple attempts to get assistance. We’d like to look into what happened and assist you further. Please send us a private message with your query details and any reference numbers you may have, so we can trace your recent interactions and ensure the matter is followed up with the relevant team. Kind regards,
The Mweb Team
The Mweb Team
TK
Trucey K's updateReviewer Update
02 Jun 2026, 13:33A consultant called me back about 40 minutes ago and my issue has been resolved. Thank you.
TK
Trucey K's update02 Jun 2026, 13:33
Reviewer Update
A consultant called me back about 40 minutes ago and my issue has been resolved. Thank you.
Mweb's replyOfficial
03 Jun 2026, 11:22Hi Trucey,
It’s great to hear that your issue was resolved, and we appreciate you coming back to let us know.
If there’s anything else you’d like us to review or assist with, you’re welcome to reach out via Hello Peter, and the team will gladly support you.
Kind regards,
Mweb Team
It’s great to hear that your issue was resolved, and we appreciate you coming back to let us know.
If there’s anything else you’d like us to review or assist with, you’re welcome to reach out via Hello Peter, and the team will gladly support you.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 11:22
Official
Hi Trucey,
It’s great to hear that your issue was resolved, and we appreciate you coming back to let us know.
If there’s anything else you’d like us to review or assist with, you’re welcome to reach out via Hello Peter, and the team will gladly support you.
Kind regards,
Mweb Team
It’s great to hear that your issue was resolved, and we appreciate you coming back to let us know.
If there’s anything else you’d like us to review or assist with, you’re welcome to reach out via Hello Peter, and the team will gladly support you.
Kind regards,
Mweb Team