N
Noluthando
1 reviews | Active since Jun 2026
08 Jun 2026, 18:48
Disappointed by MWeb
Have been trying to get my wifi reconnected for a week without success. Have been told they sorting it out since the 3rd, it's now the 8th... without wifi. Every time i make contact i get told they reported it... No feedback, no communication, nothing... i have to call and follow up everytime... no Means whatsoever on their end but come monthend they expect full pay. Truly disappointed
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Mweb's replyOfficial
09 Jun 2026, 09:01Hi Noluthando,
We understand how frustrating it must be to be without a connection for this long after already following up multiple times. When you need your service restored, having to keep chasing updates without clear feedback can feel very discouraging. This situation has not met the level of reliability and communication we aim to provide, especially when your connectivity is affected.
We can see that there is an open fault on your account, and the team handling fault follow‑ups is currently awaiting confirmation from Telkom regarding the SIM reactivation. To move this forward, we have escalated the matter further, requesting that they urgently follow up and provide you with a direct email update as soon as progress is confirmed.
If you require any further assistance or want to follow up, please feel free to send us a direct message on Hello Peter, and we’ll continue to support you until your connection is fully restored.
We will keep driving this internally to ensure your service is reactivated and stable as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without a connection for this long after already following up multiple times. When you need your service restored, having to keep chasing updates without clear feedback can feel very discouraging. This situation has not met the level of reliability and communication we aim to provide, especially when your connectivity is affected.
We can see that there is an open fault on your account, and the team handling fault follow‑ups is currently awaiting confirmation from Telkom regarding the SIM reactivation. To move this forward, we have escalated the matter further, requesting that they urgently follow up and provide you with a direct email update as soon as progress is confirmed.
If you require any further assistance or want to follow up, please feel free to send us a direct message on Hello Peter, and we’ll continue to support you until your connection is fully restored.
We will keep driving this internally to ensure your service is reactivated and stable as soon as possible.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 09:01
Official
Hi Noluthando,
We understand how frustrating it must be to be without a connection for this long after already following up multiple times. When you need your service restored, having to keep chasing updates without clear feedback can feel very discouraging. This situation has not met the level of reliability and communication we aim to provide, especially when your connectivity is affected.
We can see that there is an open fault on your account, and the team handling fault follow‑ups is currently awaiting confirmation from Telkom regarding the SIM reactivation. To move this forward, we have escalated the matter further, requesting that they urgently follow up and provide you with a direct email update as soon as progress is confirmed.
If you require any further assistance or want to follow up, please feel free to send us a direct message on Hello Peter, and we’ll continue to support you until your connection is fully restored.
We will keep driving this internally to ensure your service is reactivated and stable as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without a connection for this long after already following up multiple times. When you need your service restored, having to keep chasing updates without clear feedback can feel very discouraging. This situation has not met the level of reliability and communication we aim to provide, especially when your connectivity is affected.
We can see that there is an open fault on your account, and the team handling fault follow‑ups is currently awaiting confirmation from Telkom regarding the SIM reactivation. To move this forward, we have escalated the matter further, requesting that they urgently follow up and provide you with a direct email update as soon as progress is confirmed.
If you require any further assistance or want to follow up, please feel free to send us a direct message on Hello Peter, and we’ll continue to support you until your connection is fully restored.
We will keep driving this internally to ensure your service is reactivated and stable as soon as possible.
Kind regards,
Mweb Team