1 reviews | Active since Jun 2026
Disappointed
I am extremely disappointed with MWEB's service. I requested a change of my fibre order to Openserve, and since then nothing has happened. MWEB was very quick to take my money and process the payment, but when it comes to providing updates or assistance, the service is unacceptable.
Trying to get support is a nightmare. Every time I follow up, I spend an hour or more waiting on the phone with no meaningful response or resolution. Communication is poor, and there seems to be no urgency in helping existing customers.
If you're considering MWEB, be aware that while they are efficient at taking payments, their customer service and follow-up support leave a lot to be desired. My experience has been frustrating and disappointing.
If you'd like it to sound even stronger and more critical, I can rewrite it accordingly.
We understand how frustrating it must be to wait for updates on your fibre order after requesting a change, especially when you’ve already completed payment and are trying to get clear answers. When you’re expecting progress and communication, delays like this can feel very discouraging.
We can confirm that your Openserve order was successfully placed on 3 June. At this stage, the team handling orders is awaiting feedback from Openserve, who will advise on the next steps for provisioning your service. As soon as there is an update, this will be communicated to you.
If you need any further assistance or would like to follow up, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait for updates on your fibre order after requesting a change, especially when you’ve already completed payment and are trying to get clear answers. When you’re expecting progress and communication, delays like this can feel very discouraging.
We can confirm that your Openserve order was successfully placed on 3 June. At this stage, the team handling orders is awaiting feedback from Openserve, who will advise on the next steps for provisioning your service. As soon as there is an update, this will be communicated to you.
If you need any further assistance or would like to follow up, please feel free to send us a direct message on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team