Disappointed and Frustrated: The Saga of MWEB's Poor Service

I think this is the worst service that I have ever received. I app**** for a fiber line on the 28th of March 2024 with MWEB, brimming with excitement at the prospect of faster internet. Little did I know that this would mark the beginning of a harrowing ordeal.

Numerous times I have followed up on the order, each time greeted with empty promises and false assurances. It's a cycle of frustration – waiting for 45 minutes just to speak to an operator, being put on hold again for a further 15 minutes, only to be told that I need to wait for Zoom to contact me. What happened to customer service?

They were quick to debit my bank account for the installation fee, yet the service I paid for remains elusive. I informed them of my reliance on an online job and the urgency of getting the line installed, but it seems my pleas fell on deaf ears amidst the cacophony of empty promises.

I've reached my breaking point. Not only have I lost valuable time, but the financial toll of lost business due to MWEB's incompetence is staggering. I've decided to take matters into my own hands and send them an invoice for every cent lost. After all, I'm paying MWEB, not Zoom, and I refuse to be dragged into their blame game.

MWEB needs to take responsibility for the orders they receive. It's not enough to pass the buck to Zoom; they must follow through on the commitments they make to their customers. I don't want to hear excuses; I want results.

In conclusion, my experience with MWEB has been nothing short of a nightmare. Their lack of accountability and disregard for customer satisfaction are appalling. If you value your time and sanity, steer clear of MWEB's services.