Disappointed and frustrated because of the customer service at MWEB

I am so frustrated with MWEB.My connection got disconnected,I was told that it will take 48 hours to re-connect.I have been calling non stop since yesterday,I was not getting tangible feedback and updates regarding when my connection will be restored.I have used up a lot of airtime because I hold for 20-30 minutes at a time.I tried the WhatsApp line and the chat was disconnected without assistance.I am working from home,but I have to connect with my data while my ISP has been paid.I’m so disappointed and frustrated.At this stage,I just want to cancel and find another ISP with better customer service,that treats its customers with urgency.