Disappointed

Hi

I have been struggling with Mweb for the past two weeks now. Im currently working from home and have no fibre connectivitiy.

Mweb has canceled my fibre last week Monday as they haven't received payment according to them. However, i have a debit order for this account.

Now the issue lies with Vumatel.

I have been calling every day and either don't get through, phone dropped on Mweb side or agents who is not able to help me adequately. This is so frustrating and no help from Mweb in terms of data that i now have to purchase every day.

This such a costly exercise for me and no regard from Mweb to my detriment.

The lady i spoke with yesterday promised to call me back but did not fulfill her promise.

I don't know what to do and not sure what is happening because seemingly now Mweb has blocked me via whatsapp too as this function doesnt work either.

I have just called Technical support and spoken with Keenan after holding for 20 minutes, who told me that the issue is AEX. I have no idea what this is but Mweb / Vumatel needs to just clear this ISP conflict. It is nearly two weeks and nothing has been done.

Very disappointed customer