MD
Makhosini D
1 reviews | Active since Dec 2010
30 Apr 2026, 12:21
Digitally backwards
I had the worst experience with Charl via chat. Response times of 30min and to top it up he buzzes my phone, hangs up, and I could tell it was deliberate as it was at close of business. Pathetic is an understatement.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
30 Apr 2026, 12:33Hi Makhosini,
Thank you for taking the time to share this feedback. Long response times and an interaction that ends abruptly, especially at the close of business, are understandably frustrating and fall short of the experience expected when reaching out for support.
This is not the level of responsive, professional, and customer-focused service Mweb aims to deliver. Feedback like this is important and will be shared with our Service Quality Team for review and improvement to ensure interactions are handled more consistently and respectfully.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and support will be provided accordingly.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback. Long response times and an interaction that ends abruptly, especially at the close of business, are understandably frustrating and fall short of the experience expected when reaching out for support.
This is not the level of responsive, professional, and customer-focused service Mweb aims to deliver. Feedback like this is important and will be shared with our Service Quality Team for review and improvement to ensure interactions are handled more consistently and respectfully.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and support will be provided accordingly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply30 Apr 2026, 12:33
Official
Hi Makhosini,
Thank you for taking the time to share this feedback. Long response times and an interaction that ends abruptly, especially at the close of business, are understandably frustrating and fall short of the experience expected when reaching out for support.
This is not the level of responsive, professional, and customer-focused service Mweb aims to deliver. Feedback like this is important and will be shared with our Service Quality Team for review and improvement to ensure interactions are handled more consistently and respectfully.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and support will be provided accordingly.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback. Long response times and an interaction that ends abruptly, especially at the close of business, are understandably frustrating and fall short of the experience expected when reaching out for support.
This is not the level of responsive, professional, and customer-focused service Mweb aims to deliver. Feedback like this is important and will be shared with our Service Quality Team for review and improvement to ensure interactions are handled more consistently and respectfully.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and support will be provided accordingly.
Kind regards,
Mweb Team
Best regards,