Digesting service

If I could 0 star rating I would. My flat and myself placed an order with Mweb for Vumatel fiber 22nd February, since then we have been given the run around and excuses upon excuses. The first issue that we had was that Mweb informed us that Vumatel had our address under the wrong suburb, they had Uitzicht under Pinelands. This was suppose have been corrected after 3 days and a number of calls later. However we still did not receive any feedback from Mweb in regards to our order, on calling Mweb today we discovered that issue had been escalated which means it has in fact not be resolved. On top of all this Mweb takes half and hour to answer a call and then just transfer you to someone different without even letting you explain why you are calling. I think this is digesting service as my flat mate and I are working from home and now have to purchase data which is ending up being more expensive.