DIFFICULT TO REACH CUSTOMER CARE!

Getting hold of MWEB is ridiculously frustrating and time consuming. I was disconnected due to "non-payment" where as my account was paid in due time and had a balance of R167 of which I do not understand how it came about. I tried communicate via chats with no avail. I was disconnected, paid the balance, sent POP via email, chats and called. Here's where the problem begins, I was on Chat with Neil and Sandiswa for over an hour with no assistance after sending all the things they required, they just closed the chat. I called held on for 20minutes before I could be assisted...I finally was assisted by Andrea Jordan who was very understanding and helpful. I am utterly disappointed that I have to struggle like this to get assisted because the app is not user friendly at all, no matter how many times you upload your POP it will not be uploaded on that app. Mweb needs to approve their Customer service!