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Andiswa D
1 reviews | Active since Feb 2024
04 May 2026, 15:25
Difficult to get hold of Mweb
Unreachable on calls spend full one hour. I want to move to another address I will not pay till that is done . ASSIST ME WITH THE MOVEMENT TO ANOTHER ADDRESS
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Mweb's replyOfficial
04 May 2026, 15:57 Hello Andiswa.
We hear your frustration, especially after spending a full hour trying to get through on calls without resolution. Moving home should be straightforward, and, understandably, you want this handled quickly so your service follows you to your new address without disruption. We have arranged for our Sales team to review your account and contact you directly to assist with your move to your new address and guide you through the correct “moving home” process. To help you understand what happens next, the team will:
• Confirm service availability at your new address
• Arrange the migration of your current service where possible
• Advise on timelines for activation at the new location
• Ensure billing aligns correctly during the transfer process We also note your concern regarding continued payment while the move is in progress. Once the Sales team engages with you, they will review your account status and explain how billing is handled during the transition so there are no surprises.
Kind regards,
The Mweb Team
We hear your frustration, especially after spending a full hour trying to get through on calls without resolution. Moving home should be straightforward, and, understandably, you want this handled quickly so your service follows you to your new address without disruption. We have arranged for our Sales team to review your account and contact you directly to assist with your move to your new address and guide you through the correct “moving home” process. To help you understand what happens next, the team will:
• Confirm service availability at your new address
• Arrange the migration of your current service where possible
• Advise on timelines for activation at the new location
• Ensure billing aligns correctly during the transfer process We also note your concern regarding continued payment while the move is in progress. Once the Sales team engages with you, they will review your account status and explain how billing is handled during the transition so there are no surprises.
Kind regards,
The Mweb Team
Mweb's reply04 May 2026, 15:57
Official
Hello Andiswa.
We hear your frustration, especially after spending a full hour trying to get through on calls without resolution. Moving home should be straightforward, and, understandably, you want this handled quickly so your service follows you to your new address without disruption. We have arranged for our Sales team to review your account and contact you directly to assist with your move to your new address and guide you through the correct “moving home” process. To help you understand what happens next, the team will:
• Confirm service availability at your new address
• Arrange the migration of your current service where possible
• Advise on timelines for activation at the new location
• Ensure billing aligns correctly during the transfer process We also note your concern regarding continued payment while the move is in progress. Once the Sales team engages with you, they will review your account status and explain how billing is handled during the transition so there are no surprises.
Kind regards,
The Mweb Team
We hear your frustration, especially after spending a full hour trying to get through on calls without resolution. Moving home should be straightforward, and, understandably, you want this handled quickly so your service follows you to your new address without disruption. We have arranged for our Sales team to review your account and contact you directly to assist with your move to your new address and guide you through the correct “moving home” process. To help you understand what happens next, the team will:
• Confirm service availability at your new address
• Arrange the migration of your current service where possible
• Advise on timelines for activation at the new location
• Ensure billing aligns correctly during the transfer process We also note your concern regarding continued payment while the move is in progress. Once the Sales team engages with you, they will review your account status and explain how billing is handled during the transition so there are no surprises.
Kind regards,
The Mweb Team