RT
Ruan T

1 reviews | Active since Jul 2016

27 Jul 2016, 09:09

Didnt tell us about throttling and cant take this....

<p>We took out the 8mb uncapped package for 6months was real impressed but now they throttled us for using to much data but i mean its uncapped nobody told us about throttling our account from 8mb to 1mb and this in not acceptable i mean then i could have took out a capped package for 200gb and paid less than what we pay now. We want to cancel right away but they want cancel untill 6month end period. This is costing me dubble more and for 1mb line and this sucks really we are gaming people and our xbox's and pc updates every day so we need real uncapped services. But now we must stay for 6months for **** services</p>

0
Replies (2)
Mweb
Mweb's reply27 Jul 2016, 10:38
Official

Hi ToMiLeGend

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, a callback has been scheduled for you for 13:30 as per your request.

Your case has been escalated to the relevant department to look into in the interim, and we will remain your point of contact until this has been resolved.

Kind regards

MWEB Client Services

Mweb
Mweb's reply28 Jul 2016, 13:32
Official

Hi ToMiLeGend

Thank you for raising your concerns.

As per your telecon with our Customer Care representatives, we trust that this matter is now resolved.

Assuring you of our best intention at all times.

Kind regards
MWEB Client Services