AB
Annamarie B
1 reviews | Active since Mar 2025
07 May 2026, 07:17
Didn't tell me there is a freaking processing fee
They are friendly but don't disclose the most important thing to you, only after you freaking accepted their terms the notify you they are gonna rake R249 for a processing fee. IF I KNEW THAT I WOULD'VE NEVER GOT IT. I think they are *******. Worse then insurance companies. I told the guy I am low on fees and he said there'll be only one payment after the freaking installation and no there wasn't. They notified me, I tried contacting them I was put on hold for an hour and then not even a few hours later they stole the money. They are dishonest with all their fees. Don't use them unless you have a lot of money
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
07 May 2026, 09:00Hi Annamarie,
Thank you for taking the time to share your feedback with us. We understand how upsetting and distressing this experience has been, especially when unexpected fees were only communicated after you had already committed, and after you made it clear that finances were tight. Feeling misled about charges and struggling to get timely assistance is understandably frustrating, and this is not how any customer should feel.
Your concerns around the processing fee, the communication you received before signing up, the long wait times, and the debit that followed will be submitted to our Service Quality Team for internal review, as this feedback highlights serious gaps in transparency and customer care that need to be addressed.
If you require any further assistance, please feel free to reach out to us via Hello Peter as we’re here to help where ever possible.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how upsetting and distressing this experience has been, especially when unexpected fees were only communicated after you had already committed, and after you made it clear that finances were tight. Feeling misled about charges and struggling to get timely assistance is understandably frustrating, and this is not how any customer should feel.
Your concerns around the processing fee, the communication you received before signing up, the long wait times, and the debit that followed will be submitted to our Service Quality Team for internal review, as this feedback highlights serious gaps in transparency and customer care that need to be addressed.
If you require any further assistance, please feel free to reach out to us via Hello Peter as we’re here to help where ever possible.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 09:00
Official
Hi Annamarie,
Thank you for taking the time to share your feedback with us. We understand how upsetting and distressing this experience has been, especially when unexpected fees were only communicated after you had already committed, and after you made it clear that finances were tight. Feeling misled about charges and struggling to get timely assistance is understandably frustrating, and this is not how any customer should feel.
Your concerns around the processing fee, the communication you received before signing up, the long wait times, and the debit that followed will be submitted to our Service Quality Team for internal review, as this feedback highlights serious gaps in transparency and customer care that need to be addressed.
If you require any further assistance, please feel free to reach out to us via Hello Peter as we’re here to help where ever possible.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how upsetting and distressing this experience has been, especially when unexpected fees were only communicated after you had already committed, and after you made it clear that finances were tight. Feeling misled about charges and struggling to get timely assistance is understandably frustrating, and this is not how any customer should feel.
Your concerns around the processing fee, the communication you received before signing up, the long wait times, and the debit that followed will be submitted to our Service Quality Team for internal review, as this feedback highlights serious gaps in transparency and customer care that need to be addressed.
If you require any further assistance, please feel free to reach out to us via Hello Peter as we’re here to help where ever possible.
Kind regards,
Mweb Team
AB
Annamarie B's updateReviewer Update
08 May 2026, 11:24Hi there, I got in contact with your team, they were really nice and informed me in ways that the next few won't put me in financial struggle. I have got a solution from them and I appreciate the prompt response from you guys. I will not be canceling the fibre, I would still wish to proceed to use your services.
Have a lovely day further
Have a lovely day further
AB
Annamarie B's update08 May 2026, 11:24
Reviewer Update
Hi there, I got in contact with your team, they were really nice and informed me in ways that the next few won't put me in financial struggle. I have got a solution from them and I appreciate the prompt response from you guys. I will not be canceling the fibre, I would still wish to proceed to use your services.
Have a lovely day further
Have a lovely day further
Mweb's replyOfficial
08 May 2026, 11:56Hi Annamarie, that’s wonderful to hear, and we’re really glad the team was able to assist you in a way that gives you clarity and keeps things manageable going forward.It’s even better to know you’ll be staying on with us, we truly appreciate the opportunity to continue supporting your fibre service and ensuring it works well for you.Thank you for taking the time to share this feedback, and we’re always here if you need anything further.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 May 2026, 11:56
Official
Hi Annamarie, that’s wonderful to hear, and we’re really glad the team was able to assist you in a way that gives you clarity and keeps things manageable going forward.It’s even better to know you’ll be staying on with us, we truly appreciate the opportunity to continue supporting your fibre service and ensuring it works well for you.Thank you for taking the time to share this feedback, and we’re always here if you need anything further.Kind regards,
The Mweb Team
The Mweb Team