Didn't expect much help - got even less!!

Got through to byron to report a problem with my ADSL modem. Congratulations, you are the most negative, unhelpful person I have come across in a long time. Your suggestions of taking my modem to another ADSL point and testing or finding another modem in my house to replace and test were laughable. Never once did you advise going to, or advising the nearest Mweb shop that could possibly help me out. Leaving me holding on for your supervisor for 10 minutes, hoping I would ring off and forget about the whole issue, was also not your greatest decision of the day - this is the result. Seriously suggest you look for a job that does not involve dealing with people, telephonic or otherwise.