Did He wanted to help me or not?

I Phoned in to get help because my wifi router does not get good signal in my flat also, i bought a netgear extender and phone customer care to help me set it up, the guy just asked some esle while i was on the phone with him and told me no it is only mweb extenders that work with the fon router, i put down the phone and tried to sort it out myself.<br> <br> Now my netgear extender is working perfectly with my fon mweb router, i never had bad service or bad internet with mweb. it is the greatest internet provider ever, but did they only wanted to make extra money out of me or did they just didnt wanted to help me really?<br> <br>