Devious ISP MWEB
<p>Hi </p> <p>I have had Mweb as ISP now for 4 and a half years , they have made me rant and rave at Telkom now for some time regarding my "4meg" internet that is normally slower than dialup. I cannot stream a single programme on TV as it simply buffers .....thats it. The other day Telkom gave us a test account proving beyond doubt that Mweb was to blame. We took a further test and got a prepaid 3gig ADSL account from AXXESS to confirm our suspicions. Last night for the first time in a very long time we managed to actually watch TV with no buffering ........so who is to blame ?? MWEB !! this morning I phoned to cancel my subscription and was informed of their apparent " calendar month" cancellation policy. We have our contract hard copy signed in Jan 2013 and in this contract no mention was made of cancellation policy. We are therefore unaware of this. So they expect me to now cancel on the 4th of May with a month notice period that only starts on the 1st of June and terminates my service on the end of June. Meanwhile a debit order will be taken now on the 15th of May and again on the 15th of June. Will they then only debit me 15 days on the 15th June or for a whole month and simply ***** 15 days subscription fees ? Mweb now expects a 58 day notice period ( please show me a single month on any calendar that has 58 days)and in this period still expects me to pay full premium for a shoddy shaped and throttled service I cannot use. Mweb I do not trust you , sorry so here is my deal to be fair. You want a months notice , today is the 4 May 2017 I have paid you until the 15th May 2017 and I am prepared to pay you until the 4th June 2017 this is a month, You may terminate my service on the 31st of May 2017 if you wish. Please advise me of where I may pay in the remaining 15 day subscription as I am terminating my debit order with you forthwith. You do not give the service I pay for and you do not allow fair termination , you also rely on an unsigned "contract" to suit yourselves . You are devious sorry. Search the internet to see what people think of your unfair termination policy and shoddy service . You must know I am giving you a fair deal to terminate and if you do not accept I will take this to the ombudsman or even to court if I have to as this is not about money or fees this has become a moral issue. If you touch my ITC record please know action will follow too. I await your response. </p>
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
05 May 2017, 15:36Good day ernest-foster
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you. We have also spoken to the account holder regarding the query.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply05 May 2017, 15:36
Official
Good day ernest-foster
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you. We have also spoken to the account holder regarding the query.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
's updateReviewer Update
05 May 2017, 16:12Thank you Mweb , yes my wife is the account holder as you say , except I pay your account from my personal account if by some chance you are trying to downplay my importance in this matter. You did not in any way try to assist in my problem other than try to intimidate my wife with you "terms nd conditions" for which we never signed or was made aware. Have you ever heard of the consumer Protection act ?? If you have you will not be so glib about this matter. Now for the record as I stated to you personally on the telephone I am prepared to pay you an extra 15 days subscription to fill my 30 day cancellation period which will end on the 4th of June. Kindly forward me bank the details. I told you and will tell you again that you will not get another single debit order off my account so the call is yours. You have blatantly and severely shaped my service for months even years and not only during peak but consistantly and I refuse to pay you for a single day further than a months notice for a service I cannot use. I have now also said my say , bank details or nothing. Go well.
's update05 May 2017, 16:12
Reviewer Update
Thank you Mweb , yes my wife is the account holder as you say , except I pay your account from my personal account if by some chance you are trying to downplay my importance in this matter. You did not in any way try to assist in my problem other than try to intimidate my wife with you "terms nd conditions" for which we never signed or was made aware. Have you ever heard of the consumer Protection act ?? If you have you will not be so glib about this matter. Now for the record as I stated to you personally on the telephone I am prepared to pay you an extra 15 days subscription to fill my 30 day cancellation period which will end on the 4th of June. Kindly forward me bank the details. I told you and will tell you again that you will not get another single debit order off my account so the call is yours. You have blatantly and severely shaped my service for months even years and not only during peak but consistantly and I refuse to pay you for a single day further than a months notice for a service I cannot use. I have now also said my say , bank details or nothing. Go well.