Deteriorating customer service - Mweb Tech Support

In short: I changed my ISP from Telkom to Mweb some months back in order to get better service & value for money. I was a raving fan the first few months and in fact, referred a couple of friends & colleagues over from Telkom. Now, it seems, MWeb couldn't care less about solving my internet connectivity challenges. Thrice in the last month, I have gotten far better service from Telkom than I have from Mweb. Unfortunately, I had dismissed the first two bad service encounters as a bad day at the office for the consultants in question BUT when I called and got through to Saaima this evening (approximately 20h40), I was taken aback that she didn't even BOTHER to fully understand the reason for my call before blatantly blaming Telkom. Well, I called Telkom & the problem was nowhere near what she said it was and they helped me solve it. Something she would have easily done if she bothered understanding the reason for my call. I'm incredibly disappointed with the decline in customer service, Mweb.