DG
David G

1 reviews | Active since Nov 2016

15 Nov 2016, 13:43

Desultory Service, only interested when you want to sign up. once you have an account they dont care and never get back to you when promised. unfriendly technical support.

<p>Terrible way to treat new customers. Keep them on hold for technical support over 30 minutes when you phone sales and complain they say they will get them to call me that day but to avail. Eventually u try phone them again 2 days because u realise its not happening and wait and wait again then they answer and tell you they going to reset the line with telkom and call me back that day. And again they dont call you back. You phone and wait again to speak to someone who is totally unhelpful and doesnt know what im talking about and your back to square one. Shocking. </p>

0
Replies (2)
Mweb
Mweb's reply16 Nov 2016, 13:07
Official

Good Day David Gordon,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

We have arranged a Technical Specialist call back for you and will confirm the time via sms.

Please bear with us during this time.

Kind regards
MWEB Client Services

Mweb
Mweb's reply16 Nov 2016, 13:08
Official

Good Day David Gordon,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

We have arranged a Technical Specialist call back for you and will confirm the time via sms.

Please bear with us during this time.

Kind regards
MWEB Client Services