Despicable service from MWEB

I have an uncapped fibre package with Mweb since August 2020. I am required to renew my voucher every 28 days.

It's been 2 weeks of trying to go online and renew my voucher, logging several queries with Mweb to help me because I desperately need my wifi to be switched on for work purposes. I have called and have proof of having to hold on a line for over 30min and eventually I give up. I keep getting automated responses saying someone in the sales department will get back to me urgently when this isn't even a sales query. No one has gotten back to me yet.

On my account it states that there is already an order pending on my account to renew a voucher and I did not process it. So there is nothing I can do as it is just hanging there with no assistance from Mweb at all. They so quick to assist to sign you up but once you are an existing customer, they have no interest being of any kind of assistance to you. It's really despicable service and after hearing so many complaints from others about Mweb, I still chose them and now I realise I should have taken that into account before signing up with them in the first place.