Despicable service from MWeb

I have been trying to get a new licence key for 2 weeks now for my virus product that has not been renewed. I don't know why. I have sent a query ticket because I had to wait for 20 minutes for technical support, on 17 August. After waiting for FOUR days without a response I phoned again and after a long wait I spoke to a technician. I tried his instructions but needless to say it was incorrect. Today I tried again phoning because I have a security risk on my PC. I was sent from pillar to post, had to authenticate my account FOUR times, got disconnected TWICE. I spent in total 41 minutes after I got disconnected again. Nobody knows how to assist me. Everyone is telling me came through to the wrong department. the last person I spoke was a Busisiwe who promised I will go straight through, but I got cut off after waiting again for 5 minutes as I didn't make a selection. I couldn't as it was not relevant. I am fed up!!